FAQs

Does Sarako have family trips? Intrepid offers a wide range of Family Adventures around the globe. The minimum age (for Family trips) varies depending on destination, and Intrepid has set minimum ages to ensure that the included activities suit each age range. Additionally, you’ll notice that some of the more adventurous destinations have a higher minimum age.

Can we book a triple room? Depending on the trip style you choose, our trips are organised on a twin, triple or multishare basis. As our bookings are made well in advance, individual room requests can’t be guaranteed. Can I book a single room? You can book pre and post accommodation on a single basis. Some trips do have a single supplement available – check a trip’s overview page on our website, or their Trip Notes, to see whether a single supplement is offered. If so, please request this at the time of booking.

Do I need travel insurance? Travel insurance is compulsory for all travellers and should be taken out at the time of booking. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it. What does my policy need to cover? At a minimum, your travel insurance should be 'comprehensive', providing cover against personal accident, death, medical expenses, emergency repatriation and personal liability. We also strongly recommend it covers cancellation, curtailment and loss of luggage and personal effects.

What time can I check in at my arrival hotel? Check-in times can vary from hotel to hotel and region to region. Generally, they are between midday and 2pm. If you do arrive earlier, you’ll be able to store your luggage with the hotel and head out to explore for a couple of hours. Can I request an early check-in? We can’t confirm an early check-in, but our sales team can assist in booking you a night of pre- accommodation at the same hotel. If you don’t wish to pay for the extra night, you can try your luck locally (they may let you in early if the room is free) or you can store your luggage. Are airport transfers included in the trip price? If not, how much will a taxi cost from the airport? If not, how do I get to and from airports? Generally airport transfers are not included in your trip price unless you're travelling on a Comfort or Independent Journey style trip where an arrival transfer is included. You can normally add an arrival and/or departure transfer to most of our trips when you are booking your trip (or by contacting us if you have already booked). For more information on your arrival, refer to the ‘Joining Point instructions’ in your Trip Notes. Here, we often indicate the price you can expect to pay for a taxi from the airport to the hotel. The cost of the transfer will inevitably be more expensive than a taxi, but it is important to remember that you are paying for a private service and a trusted driver who will offer the security travellers often desire when they arrive into a foreign country.

Yes! Please be sure to have the following details on hand: - Full name as it appears on their passport; - Passport number and expiry date; - Nationality; - Date of birth.

The ticket has to be unused in order to change destination. Depending on the type of ticket you have you can change the destination

After you travel a certain amount of air miles the airline company will issue a free ticket- the number of travel miles needed to earn a ticket differs between carriers.